Three Conditions for Success, and More

by dpollak on 12/09/2009 · 7 comments

Yesterday I participated in an Automotive News webinar with Tom Kontos, the Economist from Adesa Auto Auction. This seminar can be purchased and downloaded from the Automotive News website. I think that you would find it informative and instructive. I have a few thoughts from the seminar that I’d like to share.

I concur with Tom Kontos’ prognosis that dealers will experience further tightening of used vehicle supplies in the coming year. Further, prices will continue to be strong. Obviously there will be some ebbs and flows throughout the year in specific segments based on fleet and lease maturities. There are also always risks of the unknown based on volatile factors such as oil prices, weather patterns and similar phenomenon’s. Further tightening of supply and continuing high wholesale prices will create stress for dealers in two respects. First, they will find it difficult to purchase vehicles for prices that allow for a traditional profit margin. This is because I don’t expect retail rates to rise equally with the wholesale increases. Banks are ever conscious of their LTV advances. So what does this mean for wholesale buyers of used cars?

It means that many buyers will return from auction without purchasing vehicles that they badly need. Their conclusion will be that prices are too high to make any money. This is largely based on their expectations of buying vehicles for prices that allow them to make traditional gross profits in addition to a traditional pack.

Alternatively, other dealers will buy vehicles and be wiling to accept less than traditional profit margins and perhaps less, if any dealer packs. While this alternative isn’t ideal, it does address the realities of the moment of the market. After all, what are your choices? Either you don’t buy, which I think will ultimately starve your operations for badly needed variable and fixed gross profit, or you buy with a willingness to temporarily accept lower margins. If this alternative strategy is adopted along with a high turn velocity mentality, it is possible to reclaim the loss margin through additional volume.

I don’t however, want to be casual about the statement that volume alone can compensate for lost margin. The difference between volume and velocity are three conditions that must be present in order to have volume with the prospect of profitability. So what are these conditions?

First, you have to have the ability to identify and source the right vehicles. Today, the right vehicles are not necessarily the vehicles of your new franchise brand or the ones that have performed well in the past. Such vehicles may no longer be right for today’s market and/or they may not be available for purchase at the right price. Rather, the right vehicles are the ones that your current market is craving with high demand and short supply (i.e. low market day’s supply). The marketing cost to attract buyers on such vehicles is much lower and these vehicles are much less sensitive to price competition pressure.

The second condition is to price vehicles properly. As I’ve stated many times in the past, this doesn’t mean all high or low, but “know” which ones can and should be priced high and dropped slowly if necessary and which ones should be priced low and dropped rapidly. Your ability to know depends on a physical assessment of the vehicle as well as its replaceability and its supply and demand. Simply stated, cars with high supply and low demand need to be priced aggressively from the start, while cars that have high demand and short supply will command generous gross profits without too much hindrance from competitive offerings.

The third necessary velocity condition is to own your vehicles right. You’ll never make any money in the used car business unless you own your cars right, and you can’t manage your cost of ownership unless you measure it. Today, dealers should not own their vehicles fully reconditioned for any more than 85% of cost to market (unit cost divided by average retail market asking price).

The next observation from yesterday’s seminar is that you must know the price at which you can sell a car in order to know how much to pay for it. In yesterday’s used car business the retail price was determined largely from the wholesale price, and today the retail price drives a proper wholesale valuation. If you know (and you should) what it will take to sell a car, simply back out your cost and your expected profit, and that represents the proper target acquisition price. If you have to pay over that amount to acquire the vehicle, then you must be prepared to accept less profit, otherwise don’t pull the trigger.

During yesterday’s call, someone asked whether recent events have caused me to reconsider this position on purchasing vehicles. The answer is absolutely not, and in fact I would like to hear from the individual that asked the question. I don’t know what recent conditions they’re referring to that may have caused me to reconsider.

The bottom line is that next year will be a challenging year from the standpoint of purchasing, valuing and pricing vehicles. I would strongly recommend that your dealership invest in technology and develop processes to ensure that the velocity conditions are created and maintained. If management is successful in creating the conditions favored by the market, then success becomes a natural and predictable outcome.

 

 Three Conditions for Success, and More
  • http://www.worldwideelectrified.com Craig Belowski

    Proper reconditioning, reputation and display both physical and virtual are 3 more factors necessary for success in today’s market.

    Proper reconditioning depends on what you sell for vehicles. It could be your customers expect a recognizable name tire or maybe not, depending on your market. If you are going to over recondition a vehicle the next 2 factors become more important. If you are going to under recondition a vehicle reputation needs to be of less importance to you….know your goals is all I’m saying.

    Reputation is huge both in person and online with sites such as DealerRater.com more importantly what you do to create, manage and leverage that reputation can make or break you in the tech savvy, social media recommendation world we live in.

    Display both physically on your lot and virtually in the “showrooms” of the World Wide Web where your customers find their next new or used vehicle have never been as important as they are today. How your pictures show as well as accuracy of descriptions plays a huge role in both new vehicle and especially used vehicle sales.
    Buying vehicles and sourcing them both in the right days supply as well as the right price isn’t getting easier that’s true, but if your customers can’t find you or don’t like what they see or read it won’t even matter.
    Craig

  • http://usedcarking.com Joe Pistell

    Craig,

    Following your over/under reconditioning comments reminds me of a CSI presentation by GM when they were just launching the CSI campaign several years ago. One snippet in the multi-day presentation I’ll never forget, I’ll paraphrase:

    “According to surveys of all automobile customers, which customer is the most loyal and most likely to become a repeat customer?”

    “The customer most likely to buy again is the one that has had a mechanical failure and had to go all the way to the manager to get it resolved.”

    Woa! Looking at and managing Policy is not loss management, it’s an opportunity! hahaha… simple, makes sense and I love it!

    So… this particular dealership I was working at was over recon’ing. I lobbied management to recon less, move the savings into a red carpet solution for any policy claim.

    They avoided the logic and went on bitching about recon costs, no profits and policy eating them alive.

    I can see this working from a customers perspective, I’ve never tracked it to prove it, am I nuts?

  • http://www.worldwideelectrified.com Craig Belowski

    Uncle Joe,

    Customers always love to feel like they got the extra care that only they got. I agree this is easier to convey when they do meet a manager who at least makes it seem like this is beyond the ordinary. I don’t know if I would want to create the potential to prove ourselves by handling problems all day though.

    I believe that getting early management involvement in every deal as well as at the delivery to offer a sincere thank you and contact information in case of issues can bring great loyalty as well as avoid issues. Though when you think about the customer situations that are taken care of promptly and positively the end result is typically a happy, loyal customer.

    Looks like we need some A/B testing with 2 sets of customers the first being the customers we take care of from the start and the second being the customers we drop the ball at first, but then swoop in to save the day with a great make up experience………..oh wait, depending on your sales staff you may already be doing that since we all have the 1 or 2 salespeople who just don’t get that the customer is the boss.

    “Woa! Looking at and managing Policy is not loss management, it’s an opportunity! hahaha… simple, makes sense and I love it!” I think any real salesperson or manager that understands it not the situation; it’s what you do with the situation will agree that this statement is what it’s all about.
    Craig

  • Larry Webster

    Dale,
    Enjoyed the seminar although I am concerned “weighing” market prices too heavily…we have been killing it with Grand Cherokee’s the last 2-3 months. My sale price averages $900+ more than the average “net” price and I have instructed my managers not to sway from our success, our average days to sell on any 05-07 with under 50K is 22 days…is there anyway to weight my success heavier than the market…I was in on a call (last week, maybe week before?) you had mentioned brand vs. non-brand…anything new coming out in that area?
    Thanks and keep up the good work.
    LW

  • dpollak

    Larry,

    Congratulations on your success and thanks for the question. The vAuto system has been designed to give you information about your live market. To the extent that you’ve had experience with particular vehicles, they will show up on both your heat sheet and buy list. This allows the user to balance what the market is demanding against their dealership’s past performance history. Since each dealership values their history with varying degrees of relevance (i.e. very subjectively), I’m not sure how to create such an algorithm. If you have any ideas, I’m open to listening. By the way, this is exactly what I perceive to be the shortcoming of other tools that purport to make buy recommendations solely based on the dealerships past performance history. I just don’t get it.

    Dale

  • Joe Reiner

    Great points Dale, I have seen this more than ever over the last year and I simply refuse to fall in that trap of buying cars and paying ridiculous amounts for those units just to have inventory. I’m fortunate that I get a steady stream of lease returns each month; however these too will be declining in the ensuing months.

    Joe Reiner, Murray BMW of Denver

  • http://www.dalepollak.com Dale Pollak

    Joe,

    Thanks for your note, you guys do a great job. Are you planning on attending the CADA event next week in Denver? I’ll be conducting a general session and workshop, hopefully you can make it.

    Thanks again,
    Dale

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