If there’s a better way to do something…
it’s gotta be done.
Dealer Chris Irwin opens his books to the Velocity community
Following up yesterday’s post on the issue of reconditioning costs, I received the following message from dealer Chris Irwin. I really apprec…
Hostile Friday Meeting Video
Yesterday I was in a dealership in California that showed me the following video. It was shot on a cell phone by a salesman during a sales…
Reconsider Your Reconditioning – Thoughts from Two Experts
I’ve had two experiences in the last 24 hours that has me really fired up on the issue of reconditioning. First, yesterday afternoon I spoke…
Do you know who Robert Hollenshead is?
If you know who Robert Hollenshead is, it’s only because you’re a hard core used car manager. If you don’t know who he is, you will very…
No Misery in Missouri
I received the following email from a client in Moberly, Missouri. Dale,…
More Data on the Effect of Toyota’s Troubles
Below is a graph that shows a downward trend for Toyota's in the market place during the month of January. The X axis is the timeline, and the…
Got a Question, Need Some Help
Does anyone have a dealer website that allows an HTML link to be embedded in the vehicle description?…