If there’s a better way to do something…
it’s gotta be done.
Rethinking The Problem Of Serving Subprime Customers
Industry analysts estimate that subprime customers account for about 25 percent of used vehicle financing deals in the past year. With this stat…
A Different Kind Of Ski Lesson: A No Barriers Approach To Business
I’m still reliving and re-appreciating last week’s No Barriers ski adventure in Beaver Creek, Colo. Over the weekend, as I was replaying the…
Time To Give Thanks For A Life-Changing Gift
Our final day here at Beaver Creek started as soon as the slopes opened. It’s been another picture-perfect day on the mountain, with mild tempe…
Trust, Teamwork And Inspiration At 11,000 Feet
We’ve just wrapped up our first day of skiing at Beaver Creek. It’s been an incredible day that saw three key themes emerge.…
Anticipation Builds In Beaver Creek
I’m in Beaver Creek, at an outdoor bar at our hotel, near the fireplace. The smell of mesquite and the sounds of a band playing “Southern Man…
A Used Vehicle Challenge: Increasing Your Share Of Subprime Deals
In 2014, CarMax started using its own finance company to book deals from subprime customers, rather than work the deals through other lenders. D…
An Opportunity To Rekindle A Lost Love, And Live A Dream
For at least the last 15 years, I’ve had a recurring dream. In the dream, I’m flying down a steep mountain slope, my skis cutting picture-pe…
NADA Day 4: Dealers Depart, Big Themes Emerge
It got quiet pretty early at the final day of NADA 2015 in San Francisco. Word of bad weather out east prompted many to catch earlier flights ba…
NADA Day 3: A Great Start And An Even Better Finish
I started today with a memory that makes me smile. Before the exhibit hall opened, Mike Burgiss, the CEO and architect behind Cox Automotive’s…
NADA Day 2: A Good Year For Dealers Shows On The Exhibit Floor
It’s easy to tell that dealers had a good year in 2014. I lost count of the number of time dealers told me…